3. Negotiation styles e-class
Negotiation is a vitally important life skill we use every day, very often without realising we are negotiating. Whenever parties have different agendas, be it chasing a customer for payment, or resolving issues with other departments, negotiation is needed.
In this interactive e-class, delegates will acquire knowledge about the main negotiation styles and learn how to aptly cope with different characters to reach the desired outcome.
IT IS DESIGNED FOR
Anyone who needs to interact with customers and other departments, in pursuit of payment or problem resolution.
COMPOSITION & DURATION
The e-class contains 9 chapters including
• 24 short videos
• 20 interactive exercises and
• 1 summary quiz