6. Effective collection calls e-class
The objective of a cash collection call is to receive the payment without delay. Crafting a telephone conversation with tangible results and enhanced customer satisfaction, is an art. In this hands-on digital e-class we demonstrate effective phone negotiation practices; and delegates will learn communication techniques, enabling them to close their calls with a positive result.
IT IS DESIGNED FOR
Anyone who needs to chase customers for payments on the telephone.
COMPOSITION & DURATION
The e-class contains 11 chapters including
• 26 short videos
• 12 interactive exercises and
• 1 summary quiz